VMV COSMETIC GROUP PRIVACY POLICY
1.- OUR PRIVACY COMMITMENT
2.-WHO ARE WE? WHO IS OUR DATA PROTECTION OFFICER?
3.- PERSONAL INFORMATION
4.- COLLECTION OF PERSONAL DATA AND PURPOSES OF PROCESSING
5.- PROFILE
6.- WHO CAN ACCESS YOUR PERSONAL DATA?
7.- INTERNATIONAL TRANSFERS
8.- HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
9.- IS MY PERSONAL DATA STORED SECURELY?
10.- LINKS TO THIRD-PARTY SITES AND SOCIAL LOGIN
11.- SOCIAL MEDIA AND USER-GENERATED CONTENT
12.- YOUR RIGHTS AND CHOICES
13.- CONTACT
1.- OUR COMMITMENT TO PRIVACY
VMV Cosmetic Group considers the protection of your personal data an aspect of vital importance, so, clearly and simply, with the utmost honesty and transparency, we have developed this privacy policy in which we will inform you of how we collect and process your data.
This Privacy Policy sets out the basis on which VMV Cosmetic Group treats your personal data when you provide them during your experience through any of the following websites and / or mobile applications (hereinafter ‘Webs’):
VMV COSMETIC GROUP WEBSITES
www.aleacosmetic.com
www.azaleacolortotal.com
www.azaleacosmetics.com
www.cosmeticsmysalon.com
www.crioxidil.com
www.extensionesmarvi.com
www.fundacionvmvcosmeticgroup.org
www.salerm.com
www.salermacademy.com
www.salermproline.com
www.vmvcosmeticgroup.com
www.vmveshop.com
www.aerosoliberica.com
www.homme.salerm.com
www.lendan.com
www.firsthair.eu
We would like to remind you that every time that when using any of our Websites you provide us with or it is necessary for us to access any type of information that due to its characteristics allows us to identify you, such as your name and surname, e-mail, billing or delivery addresses, telephone number, type of device or credit or debit card number, etc. (hereinafter, ‘Personal Data’), whether to browse the Website, purchase our products or make use of its services or functionalities, you will be subject to the application of this Privacy Policy, together with the Terms of Use of the Website, and other documents referenced therein in force from time to time. This Privacy Policy and our Terms of Use may be modified at any time. Remember that it is your responsibility to read them periodically, as those in force at the time of use of any of the Webs will be applicable.
Remember that in the field of distance selling, it is mandatory to provide certain personal information, as this information is necessary both to process and deliver your orders and to prepare the invoices. If you do not wish to provide your personal data, remember that we will not be able to complete the purchase and sale of the order.
Our commitment to privacy is always based on the following principles:
WE RESPECT YOUR PRIVACY, CHOICES AND DECISIONS.
WE MAKE SURE THAT PRIVACY AND SECURITY ARE BUILT INTO EVERYTHING WE DO.
WE WILL NOT SEND YOU MARKETING AND COMMUNICATION COMMUNICATIONS UNLESS YOU EXPRESSLY REQUEST US TO DO SO AND YOU CAN CHANGE YOUR MIND AT ANY TIME.
WE WILL NEVER OFFER OR SELL YOUR INFORMATION.
WE ARE COMMITTED TO KEEPING YOUR DATA SAFE AND SECURE AND THEREFORE WE ARE COMMITTED TO WORKING WITH TRUSTED PARTNERS WHO HAVE STRICT DATA PROTECTION POLICIES.
WE ARE COMMITTED TO BEING OPEN, HONEST AND TRANSPARENT ABOUT OUR USE OF YOUR DATA IN A CLEAR AND SIMPLE WAY.
WE WILL ONLY USE YOUR DATA FOR THE PURPOSE FOR WHICH WE HAVE COLLECTED IT AND ABOUT WHICH WE HAVE PREVIOUSLY INFORMED YOU.
WE RESPECT YOUR RIGHTS AND WILL ALWAYS TRY TO ACCOMMODATE YOUR REQUESTS, AS FAR AS POSSIBLE, IN ACCORDANCE WITH OUR OWN LEGAL AND OPERATIONAL RESPONSIBILITIES.
Below we would like to inform you of the type of Personal Data we may collect or hold about you, how we may use it, with whom we may share it, how we protect it, and how you can exercise your rights in relation to it.
When you share your Personal Data with us or when we collect Personal Data about you, we use it in accordance with this Privacy Policy (‘Policy’).
Please read this information carefully. If you have any questions or concerns about your Personal Data, you can contact us at any time by sending an email to protecciondatos@grupovmv.com.
2.-WHO ARE WE? WHO IS OUR DATA PROTECTION REPRESENTATIVE?
VMV Cosmetic Group is composed of a group of companies, among which is its parent company Holpindus, SL, with cif B61416798 and domiciled in the municipality of Llissá de Vall, 08185 Barcelona, Spain, in the P.I. Cantallops, Calle Garraf, nº 4, which is the parent company, head and responsible for the purposes of the regulations on data protection.
Our Data Protection Officer of VMV Cosmetic Group is:
Oscar Clavell
Plaza Víctor Martínez s/n
Llissá de Vall
08185 Barcelona
Spain
Contact e-mail: protecciondatos@grupovmv.com
You can consult all the companies that form part of VMV Cosmetic Group by clicking here.
3.-PERSONAL INFORMATION
Personal Data is any information that can identify you directly (e.g. your first and/or last name) or indirectly (e.g. your ID number). Personal Data includes information such as email / home address / mobile phone, user names, profile pictures, personal preferences and shopping habits, user-generated content and financial information and social welfare information, among others. It may also include unique numeric identifiers such as your computer’s IP address or your mobile device’s MAC address, as well as certain information obtained through cookies.
EMAIL ADDRESS
HOME POSTAL ADDRESSES
MOBILE PHONE
USERNAMES AND PROFILE PICTURES
PERSONAL PREFERENCES AND SHOPPING HABITS
USER-GENERATED CONTENT
FINANCIAL INFORMATION AND SOCIAL WELFARE INFORMATION
It may also include unique numeric identifiers such as the IP address of your computer or the MAC address of your mobile device, as well as certain information obtained through cookies.
This Policy covers all personal data collected and used by VMV Cosmetic Group.
4.- COLLECTION OF PERSONAL DATA AND PURPOSES OF PROCESSING
Remember that before you start using any of our services or functionalities you should read this Policy, as well as the Terms of Use of the specific section on that service and/or functionality. In that section you will be able to see if there are any particular conditions for its use, or if a specific treatment of your Personal Data is required. Failure to provide certain information marked as mandatory may mean that it is not possible to manage your registration as a user or the use of certain features or services available through the Webs.
Remember that you must always guarantee that the Personal Data provided is true and accurate and that you undertake to notify any change or modification of the same.
Any loss or damage caused to the Websites, to the Data Controllers or to any third party through the communication of erroneous, inaccurate or incomplete information in the registration forms will be your responsibility.
4.1. What data do we collect from you?
VMV Cosmetic Group believes that you, our customers, are the true heart of what we do. We love getting to know you, learning from you and creating and delivering products you can enjoy, so we are constantly talking and interacting with you. That’s why there are many and varied ways in which we can collect your data.
For example, we may collect or receive your data through our websites, forms, apps, devices, products and/or brand pages on social media. In some cases, you provide Personal Data directly to us (for example, when you create an account, when you contact us, when you shop on our websites/apps or in our stores/beauty salon) and, in other cases, we collect it (for example, by using cookies to see how you interact with us). We also sometimes receive your data from other third parties.
To make it easier and clearer for you, we have attached a table below in which you can identify in a concise, transparent and easily accessible way:
1) For what purposes may we use your Personal Data? In this column we explain what we may do with your Personal Data and the purposes for collecting it.
2) What is the legal basis for using your Personal Data? In this column we explain the reason why we may use your Personal Data.
3) What Personal Data may we hold about you? In this column we explain what types of Personal Data we may collect about you depending on the scenario we are in.
4) In which scenario may your Personal Data be collected? In this column we explain what activity or scenario you are in when we use or collect your Personal Data.
5) Who may have access to your Personal Data? In this column we explain which third parties have access to your Personal Data.
The legal basis for the processing of your Personal Data, depending on the scenario in which it is collected, may be:
(i) Conducting statistics to help us better understand your needs and expectations and therefore improve our services, websites/applications/devices, products and brands.
(ii) Enabling the operation of our website/applications through technical and functional cookies that allow us to keep our tools (websites/applications/devices) safe and secure and ensure they work properly.
(iii) Profiling and statistics for the personalised sending of commercial communications.
(iv) To provide you with our customer service.
(v) The performance of a contract: to carry out the services you request from us.
(vi) Compliance with legal obligations that involve the processing of your personal data.
When we collect your Personal Data, we always indicate the fields that are mandatory by means of asterisks. The data we ask you for is necessary for, as the case may be:
(i) Fulfil our contract with you (for example, to deliver the products you have purchased on our Websites to the address you have indicated to us);
(ii) Provide you with the service you have requested (for example, to provide you with a newsletter);
(iii) To comply with legal requirements (for example, to provide you with an invoice).
SENDING COMMERCIAL AND PROMOTIONAL COMMUNICATIONS
FOR WHAT PURPOSES MAY WE USE YOUR PERSONAL DATA?
| WHAT IS THE PURPOSE OF THE PROCESSING? | WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA? | WHAT PERSONAL DATA MAY WE HOLD ABOUT YOU? | IN WHAT SCENARIOS MAY YOUR PERSONAL DATA BE COLLECTED? | WHO MAY HAVE ACCESS TO YOUR PERSONAL DATA? |
Sending of commercial and promotional communications, including: (i) Sending marketing and communication communications. (ii) Invitations to events. (iii) Sending product samples. (iv) Promotion of our products. (v) Offering personalised services based on your beauty features; | Your Consent | (i) First name and surname (ii) Gender (iii) E-mail address (iv) Postal address (v) Telephone number (vi) Photo (vii) Date of birth or age range (viii) ID, Username and Password (ix) Personal description or preferences (x) Order details (xi) Social media profile (xii) Other information you share with us, such as photos or reviews, skin or hair type, questions from our social media profiles, websites and/or apps, available on some websites/apps or by participating in a competition, game or survey). | (i) Account creation and management (ii) Subscription form for newsletters or newsletters (iii) Registration or subscription to games, promotions, offers, surveys… (iv) When requesting and/or placing an order through any of our sales channels. (v) From the Hair Studio Center hairdressing salon. (vi) From the Salerm Academy Technical Center. (vii) From the contact form on the website or from comments published on our blogs and social networks. | (i) Your personal data may be disclosed to companies within the VMV Cosmetic Group which are clearly and simply identified in section two of this policy (Who we are); and (ii) to third party service providers who help us provide IT services, such as platform providers, hosting services, maintenance and support on our databases, as well as on our software and applications that may contain data about you. (iii) Third parties that help us provide digital and e-commerce services such as social listening, shop locator, loyalty programmes, identity management, ratings and reviews, CRM, web analytics and search engine. |
GESTIÓN DE LA RELACIÓN CONTRACTUAL QUE MANTENEMOS CONTIGO
¿CON QUÉ FINALIDADES PODEMOS USAR TUS DATOS PERSONALES?
| ¿CUÁL ES LA FINALIDAD DEL TRATAMIENTO? | ¿CUÁL ES LA BASE LEGAL PARA PROCESAR TUS DATOS PERSONALES? | ¿QUÉ DATOS PERSONALES PODEMOS TENER SOBRE TI? | ¿EN QUÉ ESCENARIOS PUEDEN RECABARSE TUS DATOS PERSONALES? | ¿QUIÉNES PUEDEN TENER ACCESO A TUS DATOS PERSONALES? |
(i) Gestión de tus pedidos. (ii) Envío de pedidos a la dirección que nos has indicado. (iii) Responder a tus preguntas e interactuar contigo. (iv) Contactar contigo para indicarte los pasos a seguir para finalizar el pedido cuando se hubiera guardado el carrito de compra sin finalizar el proceso de pago. (v) Informarte de la disponibilidad de un producto. (vi) Procesar y hacer un seguimiento de tus pedidos. (vii) Administrar el pago de tus pedidos. (viii) Programas de fidelidad del VMV Cosmetic Group. (ix) Gestionar cualquier incidencia relacionada con una compra. (x) Medir tu satisfacción con todo el proceso de compra. (xi) Administrar tu participación en concursos, juegos y encuestas. (xii) Publicar tus críticas y/o comentarios. (xiii) Brindarte el servicio solicitado (por ejemplo, probar nuestros productos). (xiv) Mostrarte tu tienda más cercana | El cumplimiento de la relación contractual: mantenimiento, cumplimiento, desarrollo, control y ejecución de la relación contractual establecida contigo. | (i) Nombre y apellidos (ii) Género (iii) Dirección de correo electrónico (iv) Dirección postal (v) Nº de teléfono (vi) Foto (vii) Fecha de nacimiento o rango de edad (viii) ID, nombre de usuario y contraseña. (ix) Descripción personal o preferencias (x) Detalles del pedido (xi) Ubicación/ Geolocalización (xii) Otra información que compartas con nosotros, como por ejemplo el tipo de piel y/o cabello, etc.(xiii) Información de la transacción, incluidos los productos comprados. (xiv) Historial de tus compras. (xv) La información solicitada en la pasarela de pago (número tarjeta de crédito, información pay pal,..). La información de pago no la recabamos nosotros, sino el proveedor de los servicios de pago. (xvi) Historial académico, datos económicos para la concesión de becas de estudios. | (i) Creación y Gestión de Cuentas (ii) Formulario de suscripción a newsletters o boletines de noticias (iii) Registro o suscripción a juegos, concursos, promociones, ofertas, encuestas… (iv) En la solicitud y/o encargo de un pedido/servicio a través de cualquiera de nuestros canales de venta. (v) Matriculación a nuestros cursos, conferencias, seminarios, galas y demás eventos organizados. | (i) Tus datos personales pueden ser cedidos a las empresas que forman parte del VMV Cosmetic Group las cuales se encuentran identificadas de forma clara y sencilla en el apartado segundo de la presente política (¿Quiénes somos?); y (ii) a prestadores de servicios terceros que nos ayudan a proporcionar servicios de TI, como por ejemplo proveedores de plataforma, servicios de alojamiento, mantenimiento y soporte en nuestras bases de datos, así como en nuestro software y aplicaciones que pueden contener datos sobre ti. (iii) Terceros que nos ayudan a proporcionar servicios digitales y de comercio electrónico como escucha social, localizador de tiendas, programas de lealtad, administración de identidades, calificaciones y reseñas, CRM, análisis web y motor de búsqueda. |
ELABORACIÓN DE PERFILES Y ESTADÍSTICAS
¿CON QUÉ FINALIDADES PODEMOS USAR TUS DATOS PERSONALES?
| ¿CUÁL ES LA FINALIDAD DEL TRATAMIENTO? | ¿CUÁL ES LA BASE LEGAL PARA PROCESAR TUS DATOS PERSONALES? | ¿QUÉ DATOS PERSONALES PODEMOS TENER SOBRE TI? | ¿EN QUÉ ESCENARIOS PUEDEN RECABARSE TUS DATOS PERSONALES? | ¿QUIÉNES PUEDEN TENER ACCESO A TUS DATOS PERSONALES? |
(i) Mejorar nuestros sitios web / aplicaciones. (ii) Enriquecer tu perfil si hace una compra utilizando la información de tu cuenta. (iii) Para la monitorización y la mejora de nuestras aplicaciones y dispositivos. (iv) Analizar tus características de bienestar y recomendarte los productos apropiados (incluidos productos a medida) y las rutinas a seguir. (v) Realización de informes y estadísticas. (vi) Conocer la reacción de los usuarios a nuestras campañas publicitarias. (vii) Para mejorar nuestras ofertas. (viii) Para saber cómo descubriste nuestros sitios web/aplicaciones. | Para garantizar que nuestros sitios web/aplicaciones permanecen seguros, para ayudarnos a comprender mejor tus necesidades y expectativas y, por lo tanto, mejorar nuestros servicios, productos y marcas. Asimismo, para ayudarnos a comprender mejor las necesidades y expectativas de nuestros clientes y, por lo tanto, mejorar nuestros servicios, productos y marcas. | (i) Nombre y apellidos (ii) Género (iii) Dirección de correo electrónico y número de teléfono. (iv) Dirección postal (v) Nº de teléfono (vi) Foto (vii) Fecha de nacimiento o rango de edad (viii) ID, nombre de usuario y contraseña (ix) Descripción personal o preferencias (x) Detalles del pedido (xi) Ubicación/ Geolocalización (xii) Descripción personal u otra información que compartas con nosotros, como por ejemplo el tipo de piel y/o cabello, etc. (xiii) Información de la transacción, incluidos los productos comprados. (xiv) Historial de tus compras. | (i) Creación y Gestión de Cuentas (ii) Formulario de suscripción a newsletters o boletines de noticias (iii) Registro o suscripción a juegos, concursos, promociones, ofertas, encuestas… (iv) En la solicitud y/o encargo de un pedido a través de cualquiera de nuestros canales de venta. | (i) Tus datos personales pueden ser cedidos a las empresas que forman parte del VMV Cosmetic Group las cuales se encuentran identificadas de forma clara y sencilla en el apartado segundo de la presente política (¿Quiénes somos?); y (ii) a prestadores de servicios terceros que nos ayudan a proporcionar servicios de TI, como por ejemplo proveedores de plataforma, servicios de alojamiento, mantenimiento y soporte en nuestras bases de datos, así como en nuestro software y aplicaciones que pueden contener datos sobre ti. (iii) Terceros que nos ayudan a proporcionar servicios digitales y de comercio electrónico como escucha social, localizador de tiendas, programas de lealtad, administración de identidades, calificaciones y reseñas, CRM, análisis web y motor de búsqueda. |
MANAGEMENT OF THE CONTRACTUAL RELATIONSHIP WE HAVE WITH YOU
FOR WHAT PURPOSES MAY WE USE YOUR PERSONAL DATA?
| WHAT IS THE PURPOSE OF THE PROCESSING? | WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA? | WHAT PERSONAL DATA MAY WE HOLD ABOUT YOU? | IN WHAT SCENARIOS MAY YOUR PERSONAL DATA BE COLLECTED? | WHO MAY HAVE ACCESS TO YOUR PERSONAL DATA? |
| Maintenance of updated suppression lists to avoid being contacted at your request | The GDPR enables us to keep your details on a suppression list if you have asked us not to send you any further marketing communications. | (i) Name and surname (ii) Email address (iii) Social media profile (when you use social login or share this personal information with us). | Subscription to newsletters and commercial communications. | (i) Your personal data may be disclosed to companies that are part of the VMV Cosmetic Group which are clearly and simply identified in the second section of this policy (Who we are); and (ii) to third party service providers that help us provide IT services, such as platform providers, hosting services, maintenance and support on our databases, as well as on our software and applications that may contain data about you. (iii) Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, ratings and reviews, CRM, web analytics and search engine. |
TO ENABLE THE OPERATION OF OUR WEBSITE/APPLICATIONS THROUGH TECHNICAL AND FUNCTIONAL COOKIES.
FOR WHAT PURPOSES MAY WE USE YOUR PERSONAL DATA?
| WHAT IS THE PURPOSE OF THE PROCESSING? | WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA? | WHAT PERSONAL DATA MAY WE HOLD ABOUT YOU? | IN WHAT SCENARIOS MAY YOUR PERSONAL DATA BE COLLECTED? | WHO MAY HAVE ACCESS TO YOUR PERSONAL DATA? |
(i) Proper display of content. (ii) Creating and remembering your login. (iii) Interface customization such as language. (iv) Enhancing our websites/applications. (v) Ensuring that the website or application is safe and secure. (vi) Preventing visitor data from being saved twice. (vii) Allow sharing our content on social networks (share buttons to display the site). (viii) Analyze your wellness characteristics and recommend appropriate products (including tailored products) and routines to you.
| To ensure that we provide you with websites/applications that work properly, securely and continuously improve your perception. | (i) Data related to the use of applications or websites. (ii) Data related to the website from which you came. (iii) Registration details. (iv) Pages and videos you have visited. (v) Ads you click on. (vi) Products you search for. (vii) Location (viii) Duration of your visit (ix) Products you have selected to create your cart. (x) IP address (xi) Browser information (xii) Device information (xiii) Unique identifier for each visitor. (xiv) Gender (xv) General interests. (xvii) Number of sessions per user. (xviii) Behavioral flow during your browsing (e.g., which pages you have visited in a single session). | Information collected through cookies or similar technologies as part of your browsing on VMV Cosmetic Group websites / applications. For information about Cookies, please consult our Cookies Policy. | (i) Your personal data may be disclosed to companies that are part of the VMV Cosmetic Group which are clearly and simply identified in the second section of this policy (Who we are); and (ii) to third party service providers that help us provide IT services, such as platform providers, hosting services, maintenance and support on our databases, as well as on our software and applications that may contain data about you. (iii) Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, ratings and reviews, CRM, web analytics and search engine. |
BEHAVIORAL ADVERTISING INSERTION
FOR WHAT PURPOSES MAY WE USE YOUR PERSONAL DATA?
| WHAT IS THE PURPOSE OF THE PROCESSING? | WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA? | WHAT PERSONAL DATA MAY WE HOLD ABOUT YOU? | IN WHAT SCENARIOS MAY YOUR PERSONAL DATA BE COLLECTED? | WHO MAY HAVE ACCESS TO YOUR PERSONAL DATA? |
(i) Show you online advertisements for products that may be of interest to you, based on your past behavior. – Showing you ads and content on social media platforms. – Creating and remembering your shopping cart. – Send you recommendations, marketing or content based on your profile and interests; | Your consent | (i) Data related to the use of applications or websites. (ii) Data related to the web page you came from. (iii) Pages and videos you have visited. (iv) Ads you click on. (v) Products you search for. (vi) Location. (vii) Duration of your visit. (viii) Products you have selected to create your cart. (ix) IP address. (x) Browser information. (xi) Device information. (xii) Unique identifier for each visitor. (xiii) Behavioral flow during your browsing (e.g., which pages you have visited in a single session). (xiv) Gender. | Information collected through cookies or similar technologies as part of your browsing on VMV Cosmetic Group websites / applications. For information about Cookies, please consult our Cookies Policy. | (i) Your personal data may be disclosed to companies that are part of the VMV Cosmetic Group which are clearly and simply identified in the second section of this policy (Who we are); and (ii) to third party service providers that help us provide IT services, such as platform providers, hosting services, maintenance and support on our databases, as well as on our software and applications that may contain data about you. (iii) Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, ratings and reviews, CRM, web analytics and search engine. |
CUSTOMER SERVICE
FOR WHAT PURPOSES MAY WE USE YOUR PERSONAL DATA?
| WHAT IS THE PURPOSE OF THE PROCESSING? | WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA? | WHAT PERSONAL DATA MAY WE HOLD ABOUT YOU? | IN WHAT SCENARIOS MAY YOUR PERSONAL DATA BE COLLECTED? | WHO MAY HAVE ACCESS TO YOUR PERSONAL DATA? |
(i) Respond to questions you may ask us through our websites/applications, social media, email and chats.
| To respond to your requests and questions regarding our products and services | (i) Name and surname. (ii) Telephone number, postal address and e-mail address. (iii) Other information that you may share with us at the time of your inquiry. | Information collected when you contact us with questions. | Your personal data may be transferred only and exclusively to the companies that are part of the VMV Cosmetic Group, which are clearly and simply identified in the second section of this policy (Who are we?). |
5.- PROFILING
When we send or display personalized communications or content, we may use some techniques called or qualified as “profiling” (i.e., any form of automated processing of personal data that consists of using such data to evaluate certain personal aspects of an individual, in particular to analyze or predict aspects related to that individual’s personal preferences, interests, economic situation, behavior, location, reliability or movements). With this technique we can centralize the information and analyze it to evaluate and predict your personal preferences and/or interests. Once the analysis is done, we send or display communications and / or content tailored to your interests / needs and / or tastes.
We remind you that you can always object to the processing of your personal data based on profiling. You can consult the section “Your rights and options” below.
6.- WHO CAN ACCESS YOUR PERSONAL DATA?
(i) We share your personal data among the companies that are part of the VMV Cosmetic Group.
As mentioned in the table above in the column “Who may have access to your Personal Data”, your data may be transferred/shared with any of the companies that are part of the VMV Cosmetic Group which are clearly and simply identified in the second section of this policy and always under the obligation to keep your details on a suppression list in case you ask us not to receive any further commercial communications.
(ii) Your personal data may also be processed by our trusted third party providers.
We contract with trusted third parties to perform a variety of business operations on our behalf. We only provide them with the essential information they need to perform the service, and we require them not to use your personal data for any other purpose. Please note that we always make our best efforts to ensure that all third parties we work with maintain the security of your personal data by signing rigorous data protection contracts.
Remember to consult the table above, in which, in a simple and clear way, in the column “Who/Who can have access to your Personal Data?” you will be able to know the categories of third party service providers that require access to your personal data.
Remember that you can rest assured that we will never, under any pretext, offer or sell your personal data to third parties.
7.- INTERNATIONAL TRANSFERS
We undertake that your Personal Data will never be transferred to or stored in a territory outside the European Economic Area (“EEA”).
However, please note that service providers located outside the EEA such as Facebook, Inc or Google, LLC may have access to your personal data if you have agreed to share your data with them. Such service providers are covered by the “Privacy Shield” and are therefore obliged to protect your personal data in accordance with a series of well-defined protection standards and safeguards set by the European Union.
8.- HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We only retain your Personal Data for as long as we need it and for the purpose for which we collected it, to meet your needs or to comply with our legal obligations.
To determine the data retention period of your Personal Data, we use the following criteria:
HOW LONG WE KEEP YOUR DATA
| TYPE OF DATA | RETENTION PERIOD OF YOUR PERSONAL DATA |
| Personal Data obtained when purchasing our products and services. | For the duration of our contractual relationship. |
| Personal Data obtained by participating in a promotion, contest and sweepstakes. | During the term of the promotional offer, contest and/or sweepstakes. |
| Personal Data obtained when contacting us for a consultation. | During the time necessary to attend your consultation. |
| Personal Data obtained when you create an account. | Until you unsubscribe and/or request that we delete it. |
| Personal Data obtained by giving your consent to receive commercial communications and Newsletters. | Until you unsubscribe and/or request that we delete it. |
| Cookies that are installed on your computer. | The time necessary to achieve your purposes (for example, during a session for shopping cart cookies or session ID cookies) and always for a maximum of 365 days.No obstante lo anterior, toma en consideración que es posible que retengamos algunos datos personales para cumplir con nuestras obligaciones legales o reglamentarias, así como para administrar nuestros derechos (por ejemplo, para hacer valer nuestras reclamaciones ante los tribunales) o con fines estadísticos o históricos. |
9.- IS MY PERSONAL DATA STORED SECURELY?
We are committed to protecting your Personal Data and to taking all reasonable precautions to do so. We contractually require trusted third parties who handle your Personal Data to do the same.
We always use our best efforts to protect your Personal Data and once we have received your personal information, we use strict procedures and security features to try to prevent unauthorized access. Because the transmission of information via the Internet is not completely secure, we cannot guarantee the security of your data transmitted to our site. Therefore, you should always keep in mind that any transmission is always at your own risk.
10.- LINKS TO THIRD PARTY SITES AND SOCIAL LOGIN
Our websites and applications may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and are beyond our control, for which we cannot be held responsible. You should always check their policies before you submit any personal data to these websites.
We may also on occasion offer you the opportunity to use your social media login to register. If you do so, please note that you share your social profile information with us. The personal data shared depends on the settings of your social media platform. Please visit the social media platform in question and review its privacy policy to understand how it is shared and how it is used.
11.- SOCIAL MEDIA AND USER-GENERATED CONTENT
Some of our websites and applications allow users to submit their own content. Remember that any content submitted to one of our social media platforms may be viewed by the public, so you should be careful when providing certain personal data (e.g. financial information or address details).
Please note that these platforms are beyond our control, so we can never be held responsible for their treatment of your personal data. Remember to always read their policies before sharing your personal data.
12.- YOUR RIGHTS AND OPTIONS
VMV Cosmetic Group has established a strict privacy policy and treatment of your Personal Data. Remember that it is very important that you are always in control of your personal data. Therefore, we want to remind you of your rights:
(i) Right of information
Tienes derecho a obtener información clara, transparente, inteligible y fácil de entender sobre la forma en que usamos tus datos personales y sobre tus derechos. Podrás encontrar toda esta información en la presente política. Y recuerda, si tienes cualquier duda, puedes contactar con nosotros de forma fácil enviando un correo electrónico a protecciondatos@grupovmv.com.
(ii) Right of access
You have the right to access all personal information we have about you. However, please note that manifestly unfounded, excessive or repetitive requests may not be honored.
To exercise this right, you can contact us by sending an email to protecciondatos@grupovmv.com.
(iii) Right of rectification
You have the right to have your personal data corrected when they are inaccurate or no longer valid or to have them completed when they are incomplete.
To exercise this right, simply contact us by sending an email to protecciondatos@grupovmv.com. Do not forget to indicate who you are.
(iv) Right of deletion/right to be forgotten
You have the right to have your personal data erased or deleted. However, it should be noted that this is not an absolute right, since sometimes it will be necessary for legal and/or legitimate reasons to keep them.
To exercise this right, simply contact us by sending an e-mail to protecciondatos@grupovmv.com.
(v) Right to object to direct marketing, including profiling.
You may unsubscribe from our marketing communications and/or the sending of commercial communications at any time.
The easiest way to do this is by clicking on the “Unsubscribe” link in any email or communication we have sent you. You can also exercise this right by sending an email to protecciondatos@grupovmv.com.
(vi) Right to withdraw consent at any time when data processing is based on your consent.
You can withdraw your consent to the processing of your personal data whenever you want.
You can see in which cases the processing is based on your consent in the table included in the section “What data do we collect from you?”, in the column “What is the legal basis for processing your Personal Data?”.
If you wish to withdraw your consent, you can easily do so by sending an e-mail to protecciondatos@grupovmv.com.
(vii) Right to object to the processing based on the satisfaction of legitimate interests.
You can object at any time to the processing of your data when the processing is based on the satisfaction of legitimate interests. To inform you about the cases in which the processing is based on legitimate interests, you only need to refer to the table included in the section “What data do we collect from you?”, in the column “What is the legal basis for processing your Personal Data?”.
If you wish to exercise this Right, you can easily do so by sending us an e-mail to protecciondatos@grupovmv.com.
(viii) You have the right to lodge a complaint with a supervisory authority.
You have the right at any time to complain to the Spanish Data Protection Agency about the privacy and data protection practices of VMV Cosmetic Group.
Do not hesitate to contact us to resolve any doubts and/or clarifications you may have. You can do so by sending an email to protecciondatos@grupovmv.com.
(ix) Right to data portability
You have the right to move, copy or transfer data from our database to another database.
You will only be able to exercise this right with respect to data that you have provided, when the processing is based on the performance of a contract or on your consent and the processing is carried out by automated means.
For information on the cases in which the processing is based on contract or consent, you can consult the table included in the section “What data do we collect from you?”, in the column “What is the legal basis for processing your Personal Data?
Remember that you can send us an e-mail to protecciondatos@grupovmv.com if you have any questions.
(x) Right to limitation of processing
You have the right at any time to request the limitation of the processing of your data. If you exercise this right, the processing of your data will be subject to limitations, so we may store them, but we may no longer use or process them.
This right can only be exercised in certain circumstances provided for in the General Data Protection Regulation. When:
THE DATA SUBJECT CONTESTS THE ACCURACY OF THE PERSONAL DATA, DURING THE PERIOD OF TIME THAT ALLOWS THE CONTROLLER TO VERIFY THE ACCURACY OF THE PERSONAL DATA.
THE PROCESSING IS UNLAWFUL AND THE DATA SUBJECT OBJECTS TO THE ERASURE OF THE PERSONAL DATA AND REQUESTS INSTEAD THE RESTRICTION OF THEIR USE
THE CONTROLLER NO LONGER NEEDS THE PERSONAL DATA FOR THE PURPOSES OF THE PROCESSING BUT THE DATA SUBJECT NEEDS THEM FOR THE PURPOSES OF MAKING, PURSUING OR DEFENDING CLAIMS
THE DATA SUBJECT HAS OBJECTED TO THE PROCESSING PURSUANT TO ARTICLE 21(1), WHILE IT IS BEING VERIFIED WHETHER THE LEGITIMATE GROUNDS OF THE CONTROLLER OVERRIDE THOSE OF THE DATA SUBJECT
If you wish to exercise this right, you can easily do so by sending an e-mail to protecciondatos@grupovmv.com.
(xi) Right to Disable Cookies
You have the right to disable cookies. Internet browser settings are usually configured by default to accept cookies, but they can easily be disabled by changing your browser settings.
Many cookies are used to enhance the usability or functionality of websites/apps; therefore, disabling them may prevent you from using certain parts of our websites/apps as outlined in the Cookie Policy.
If you wish to limit or block all cookies set on our websites/apps, you can easily do so through your browser settings. If you want to learn how, simply refer to our Cookie Policy.
13.- CONTACT
Remember, we’re happy to help. If you have any questions or concerns about how we handle and use your personal data, or if you wish to exercise any of the rights mentioned above, you can do so in whichever way is most convenient for you:
– By sending us an email at: protecciondatos@grupovmv.com
– Or by writing to us at: Plaza Víctor Martínez s/n, Polígono Industrial Cantallops, Lliçà de Vall (Barcelona – 08185)
2. Data Collected
Data Storage Location
We are a Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy PolicyRegistration Data
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.Purchase Data
To receive product support, you have to have one or more Envato/AncoraThemes purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.Support Data
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.Comments
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy. These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.Cases for Using the Personal Data
We use your personal information in the following cases:- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.