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Frequently Asked Questions

Any doubts?

We are in Barcelona (Spain), at Muntaner 8, and in Guadalajara (Mexico), at N° 781, Av. de las Américas de Jalisco.

Our team is available 7 days a week to answer your messages and queries through any of our contact channels.

We will do our best to respond as soon as possible!

Of course we do! We love to welcome our customers. In our shop you will be able to see our wide stock of hair.

To make an appointment, call +34 671 33 16 91 (Barcelona) or +52 33 1811 0751 (Mexico), or send an email to info@firsthair.eu.

We offer:

  • Virgin, bleached and dyed hair in bulk in different lengths and textures.
  • Custom weave hair, for which you must first choose the hair you want and then we will weave it according to your specifications.

If you are a new customer, you can purchase from our large stock of hair by contacting us via the following means:

  • Instagram: @firsthair.eu
  • Email: info@firsthair.eu / hola@selecthair.com (America only)
  • Phone / Whatsapp Europe: +34 671 33 16 52
  • Phone / Whatsapp America: +52 33 1811 0751

EUROPE

  • Bulk hair: Arrives in 1 to 3 working days after confirmation of order and receipt of payment.
  • Woven hair: This process requires preparation, so the delivery time is 3 to 5 working days.

AMERICA

  • Mexico City: Same day delivery.
  • Rest of Mexico: Estimated delivery between 2 and 4 working days.
  • Other countries in America: Estimated delivery between 2 and 7 working days.

Note: Delivery times are subject to change; any changes will be advised at the time of ordering.

We ship all over Europe, UK and America. You can also visit us in our shops in Barcelona and Mexico from anywhere in the world.

  • Europe: We ship via DHL.

  • Spain: We use MRW.

  • America: We ship via DHL, Estafeta, UPS and PaqueteExpress.

    In all cases, we will provide you with a link to track the progress of your order in real time.

  • Customers within the EU: Do not pay import taxes.
  • Customers outside the EU: You will have to pay customs duties and taxes before receiving your order.

Our team of specialists is here to help you with a personalised service. You can:

  • Send samples, photos or characteristics of the hair you need.
  • Visit our shops to personally choose the colour, texture and hair type you prefer.

Of course! We sell hair to individuals looking for a ponytail as well as to companies, hairdressers, salons and hair artists – everyone is welcome!

Yes, we offer wholesale. You can place an order for as much hair as you need; our large stock is available to all our customers.

  • Bank transfers: For shipments throughout Europe and America.
  • In-store payments: We accept cards (debit, credit and PayPal) and cash (with a maximum amount per transaction for cash payments).

 

If you still have more questions, please contact us.